Frequently asked questions

Trouble? We’ve answered a number of frequently asked questions to help you out! Still unclear? Chat with us!

Need something specific? Use the buttons below to navigate to the related page.

How do I retrieve my log-in?
You will receive an email from Peek with your first log-in code. When logging in for the first time, you can add your personal details. Remember your log-in, as you may need them for other courses in the future.

I have not yet received my activation e-mail. What do I do?
Wait up to 15 minutes to receive the e-mail with an activation link. If you have not yet received an activation e-mail at this point, contact the helpdesk via the chat button in the bottom right corner of your screen. 

My account activation link is invalid. What do I do?
Make sure you have entered the correct link sent to you via e-mail. If you are sure you have done this and the link is still invalid, contact the helpdesk via the chat button in the bottom right corner of your screen.

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