General Questions

On this page a number of general questions are answered for you.

Need something specific? Use the buttons to navigate to the related page.

I need help!

In the bottom right corner you’ll find a chat box which can answer your questions. If no one from the Peek team is available we will send you our reply via email as soon as possible. Because help during a trip is very important, contact us as soon as possible when a problem occurs. After that we will help you as soon as possible.

How do I retrieve my log-in?

You will receive an email from Peek with your first log-in code. When logging in for the first time, you can add your personal details. Remember your log-in, as you may need them for other courses in the future.

I have not yet received my activation e-mail. What do I do?

Wait up to 15 minutes to receive the e-mail with an activation link. If you have not yet received an activation e-mail at this point, contact the helpdesk via the chat button in the bottom right corner of your screen.

My account activation link is invalid. What do I do?

Make sure you have entered the correct link sent to you via e-mail, if you did not receive any please check your spam folder for example. If you are sure you have done this and the link is still invalid, contact the helpdesk via the chat button in the bottom right corner of your screen.

Where can I find the field trip code of my trip?

You can find the field trip code in the overview of your trips, as well as in the trip, above in the screen.

How do I share the trip with my friends or family?

That is very simple: above all let them download the app (in the stores or via the links on our homepage) and share your field trip code, to be found on top of the page of your field trip. After that they can do the same trip. In conclusion: the field trip code is what you need.

I have a problem, my field trip code doesn’t work in the app.

Maybe you haven’t officially published your field trip? However in the back-end, when working on your trip, you have to click ‘Publish’ in the menu on the right. As a result the app will be published and your field trip code will work.

General questions missing in your opinion? Please contact us.